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Approved device support, built from your own IFUs.

Lingo drafts step-by-step guides from your IFUs, quick reference guides and technical manuals. Your team checks and publishes each one. Hospital staff, clinical engineers and distributors get those answers on WhatsApp, Teams, web or email, with your team one message away.

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Lingo

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Installer: New display to set up. Where do I start?
Lingo: Which display do you have? 1. The standard display 2. The large display
Installer: 1
Lingo: Setup for the standard display, as your IFU sets out: 1. Fit the display to its mount. 2. Connect the display cable to the base unit. 3. Switch on and confirm the ready indication. 4. Carry out the pre-use check in the IFU.

Setting up the display

Published
Start

QUESTION

Which display do you have?

ANSWERS

  1. 1.The standard display
  2. 2.The large display
The standard display

FIX

1. Fit the display to its mount. 2. Connect the display cable to the base unit. 3. Switch on and confirm the ready indication. 4. Carry out the pre-use check in the IFU.

Device questions, answered from the documents you already control.

Today these questions reach your customer service team, a clinical educator or the distributor. Lingo answers them from a guide drafted from your own IFU.

  • Setup

    Assembling a device and getting it ready for first use, in the order your IFU gives.

  • Alarms and indicators

    What an alarm or indicator means on that model, and the checks your IFU lists for it.

  • Accessories

    Which accessories and consumables your documents list for a product.

  • Cleaning and reprocessing

    The steps your IFU sets out for that product, one at a time.

  • Routine checks

    Pre-use and routine checks from the IFU or the technical manual.

A customer support specialist on a headset reads an open instruction booklet at her desk in an open-plan office.

The answer a user gets is the one your team approved.

For a regulated manufacturer, that control is the reason to use Lingo. Every guide is approved by your team before anyone sees it.

  1. 1

    Worded from your controlled documents

    Send the IFU, quick reference guide, technical manual and any bulletins for a product. Lingo drafts a guide for each task as a short sequence of questions and steps.

  2. 2

    Checked and published by your team

    Your reviewers check every draft against the source, correct it and publish it. Only a published guide is used to answer a question.

  3. 3

    Changed when you change it

    Your team can edit a guide, add an answer to it or unpublish it at any time.

  4. 4

    On record

    Each conversation is kept with the person’s name and number, the product and the guide used, so you can see who asked what.

Your team sets the scope

Your team decides which topics get a guide and which go straight to a person, for example complaints and clinical questions. Lingo answers questions about the device, in the words your team approved.

On WhatsApp, Teams, web or email, for the people you approve.

  • Only the numbers you approve

    Limit access to distributors’ staff, service partners and named hospital contacts. Add numbers one at a time or import a list.

  • The right product first

    Lingo asks which product the person has, and the guide asks which variant, before any steps are sent.

  • A person is one message away

    Anyone can ask for a person at any point. Your team is notified by email and replies in the same WhatsApp conversation, with the earlier messages in front of them.

  • Your hours

    Lingo answers at any time. You set the opening hours, holidays and out-of-hours message for your people.

A nurse in dark scrubs holds a tablet while connecting a cable to a heated humidifier on a trolley, beside an empty bed in a dimly lit ward.

The same approved guide for every distributor.

Where a distributor is the first call in a market, its team needs your answer as much as the hospital does. Approve their phone numbers and they follow the same published guides as your own staff.

A distributor’s service engineer and a hospital’s clinical engineer get the same steps for the same product. A question no guide covers comes to your team, so you see what each distributor is being asked.

A service technician at a workshop bench tests a device with an electrical safety analyser and fills in a test record.

Questions medical device manufacturers ask

We already have an IFU library and a training programme. What does Lingo add?

Your library holds the documents and your programme teaches the people who attend. Lingo handles the question that comes up afterwards. It asks which product the person has, sends the approved steps on WhatsApp and keeps the conversation where your team can see it and step in.

Which documents can it work from?

IFUs, quick reference guides, technical and service manuals, and technical bulletins. Guides are drafted from the documents you send for each product, and the documents themselves can be attached to that product in Lingo.

How much work is it for our team?

Reviewing the drafts is the main work, and it is the step that gives you control. Your reviewers decide which guides are published and when.

What does a hospital contact or a distributor need?

WhatsApp, Teams, web or email. On WhatsApp they message your Lingo number from a phone number you have approved, and answer its questions.

How is it priced?

By the number of products you support, from £500 a month for five products. There is no setup fee and no limit on the number of people or conversations.

Further reading

Send us one IFU.

We’ll convert it and show you your own guide in a 15-minute walkthrough.

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