Resolve 60-80% of your
support queries instantly.
Lingo turns your OEM documents into troubleshooting guides for precise automated support.
Works in any industry
Medical devices
IFUs, troubleshooting, installation workflows, regulatory-safe instructions.
Manufacturing equipment
CNC machines, robotics, tooling, automation lines, maintenance guides.
Industrial automation
PLCs, wiring diagrams, configuration steps, machinery troubleshooting.
Electronics and consumer hardware
Appliances, IoT devices, pro audio, smart home systems.
HVAC and building controls
Heat pumps, BMS controllers, electrical wiring, commissioning steps.
Automotive and transport
EV chargers, diagnostics, telematics, subsystem troubleshooting.
Access control and security
Panels, motors, shutters, gates, alarms, networked devices.
Agricultural machinery
Tractors, harvesters, hydraulics, GPS systems, field-ready repairs.
Train Lingo on your documents,
procedures and know-how.
Validate accuracy then deploy it everywhere your customers reach you
Works where your support lives
Lingo plugs straight into WhatsApp, MS Teams, over Email and more. No new apps to download and no behaviour change.
Human support, exactly when needed
Lingo handles most enquiries instantly, but when a conversation needs a person, escalation is seamless.
Both customers and support staff can share attachments or videos for clearer diagnosis: whether it's a quick phone recording from the field or a visual explanation from your team.
Talk or type: Lingo understands both
Not every user wants to type. Staff can speak just as easily as they would to human support.
Call from WhatsApp to an AI-voice
Customers tap Call in WhatsApp to reach a voice-enabled Lingo agent. The experience feels familiar but with instant access, no hold times, and clear, consistent guidance.
Voice notes from WhatsApp
Customers can send voice messages at any time. Lingo transcribes and interprets them instantly, or your support team can listen directly when more context is needed.
Support staff can reply with their voice
Your team can respond using voice messages for a more natural, personal experience. Ideal for complex explanations or situations where tone, reassurance and clarity matter.
Built by repeat founders
Graham Wilsdon
AI Software Engineer
Ex Overwatch Research
Acquired by Benchling 2022
Justin Thompson
AI Software Engineer
Ex Overwatch Research
Acquired by Benchling 2022
Paul Wilsdon
Design and User Experience
Ex Overwatch Research
Acquired by Benchling 2022
Paul Press
Manufacturing expert
Current MD
Pressford Shutters
Supercharge your service team
Sales teams keep deals moving without pausing to check with support. The result is faster responses, less friction and stronger confidence.
Installers get precise, field-ready instructions the moment they need them. Clear steps and diagrams remove guesswork on-site.
Support staff focus only on issues that genuinely require expertise. Every escalation arrives with a concise summary and relevant documentation.
Faster resolutions
Cut routing delays and eliminate back-and-forth for routine issues. Customers get answers instantly.
Grounded in your documents
Every answer comes directly from your manuals and procedures. Deterministic, traceable and free from AI guesswork.
More first-time fixes
Structured, step-by-step guides enriched with diagrams and videos reduce ambiguity and improve success rates.
Focus on higher-value work
Lingo handles repetitive questions so your team can focus on complex engineering tasks and customer-critical issues.
Easier-to-follow instructions
Manuals are often condensed and hard to follow. Lingo rewrites instructions for clarity, accessible to readers of all abilities.
Humans stay in the loop
When an enquiry becomes unclear, urgent or safety-critical, Lingo escalates instantly with full context preserved.
Consistent, high-quality answers
Plain, precise, standardised instructions delivered 24/7, in any language and across every location.
Fast responses in critical scenarios
Equip teams to meet strict response-time obligations in service contracts and quality agreements with confidence.
Stop repeating fixes and deliver
instant, accurate support at scale.
Lingo takes care of the repeat issues so your team can focus on the important ones.