Lingo converts your product documentation into instant troubleshooting so your team can focus on problems that actually need a human.
The same installer calls, same configuration questions, same senior engineer pulled off real work to explain something that's on page 47 in the troubleshooting guide.
The answers exist: buried across manuals, old cases, and a handful of experienced people. When those people move on, the knowledge goes with them.
Lingo delivers those answers over WhatsApp, Teams, or the web. No new apps for your installers to download, no training, no behaviour change. Just the right answer from your documentation, wherever they already are.
Installers get the right answer in seconds, not hours.
Your technical team stops being a helpdesk.
New staff become productive in weeks, not months.
Every query captures knowledge permanently. Nothing leaves when people do.
More first-time fixes. Fewer repeat visits.
24/7 support in any language — without adding headcount.
1. Upload your documentation
Manuals, service bulletins, commissioning guides — whatever you have.
2. We build your guides automatically
Lingo converts your documents into structured, step-by-step resolution paths.
3. Installers get answers over WhatsApp.
When they can't resolve it, escalations reach your team by email with full context.
Lingo only answers from your documentation. If the answer isn't there, it escalates. Nothing is fabricated, everything is traceable.
“Our senior engineers were spending more time explaining things to newer staff than doing their own work. Same questions, every day. Every time someone left, years of knowledge walked out the door.
Now installers get the answer in seconds over WhatsApp. My team actually gets to do their job again.”
Technical Support Manager, UK OEM
“We had three people who knew everything. That worked for twenty years… until two of them started talking about retiring.
Six months in, the thing that surprised me wasn't the call reduction. It was watching a new hire resolve something on his second week that would have taken us a full day. That's when I knew we'd changed something structural.”
Managing Director, UK OEM
Send us your documentation. We'll have it live on the platform in 5 minutes.